FAQ’S

What payment methods do you accept? +

All major credit and debit cards are accepted. We also accept PayPal, if you wish to pay via PayPal please contact us via the Contact Page. Alternatively email us at info@pcboots.com If it is easiest for you to send payment by bank transfer, postal order or cheque then this can be arranged upon request.

Found the boots you want but don’t have the money right now? +

Yes, we are that understanding! For a 15% deposit we can hold the boots you have chosen for up to 7 days, for that sacred pay day to come along… Don’t mention it! To reserve a pair please contact us via the contact page. Alternatively email us at info@pcboots.com

Are your boots genuine? +

We can guarantee that all of the boots we sell are 100% authentic, we will never be selling boots which are any different.

How do I know if they’ll fit? +

Please refer to our Size Guide to understand how to pick the right fit for you. If you don’t find this useful then you can get in touch with us via the contact page. Alternatively email us at info@pcboots.com

Where do you post the boots and how are they sent? +

We ship our boots all over the globe. They shall be sent using Royal Mail services which will track and; whether a pro or not, require your autograph upon arrival. Once we have dispatched your boots we shall send you over the tracking number for your peace of mind.

How much is the postage/shipping and how long does it take? +

UK: £6.49 Express Tracked (1-2 working days)

Europe: £17.99 Tracked & Signed (6-8 working days) or £33.99 DHL Express (1-3 working days)

Rest of the World: £25.99 Tracked & Signed (6-8 working days) / or £37.99 DHL Express (2-3 working days)

Can the boots be returned if they don’t fit or I’m unhappy? +

If you’re unsure if the boots will fit then please check out our size guide or get in touch so we can help you out before you buy. If the boots you have purchased do not fit once received then we will not be able to offer a refund unless you have stated before placing your order.

We will not accept returns for any other reasons. We provide multiple pictures and information on each individual boot. If you are still unsure and want to find out more/grab extra pictures, then please message us through the contact page. Alternatively email us at info@pcboots.com

When returning the boots we recommend that tracked/recorded delivery is used, on the off chance of the package going missing in the post you will then be able to claim back from the carrier. Refunds will be issued within 7 days of us receiving the boots, provided they are in the same condition as when they left us.

Can I cancel my order? +

Hey! These things happen.. If you have had a change of heart since pressing the purchase button then don’t worry, we offer a period of 12 hours from when your order has been placed, in which you are able to cancel your purchase. No sweat.

What’s the cut off time for same day shipping? +

In order to have your boots shipped on the day of purchase your order will need to be placed before 3pm Monday-Friday. All orders placed after this will be despatched on the next working day.

How can we help you?

Have Some Questions?

What is PCBoots?

PCBoots is a dedicated platform offering rare and discontinued football boots at affordable prices. We connect football enthusiasts with the iconic shoes they love.

Are the football boots authentic?

Yes, all football boots available at PCBoots are 100% authentic and carefully verified to ensure quality and originality.

Do you offer international shipping?

Yes, we ship globally! Wherever you are, PCBoots delivers your favorite football boots to your doorstep.

Can I return or exchange my purchase?

We offer a hassle-free return and exchange policy. Please check our Return Policy page for detailed guidelines.

How can I ensure the right size?

We provide a comprehensive size guide for each product. If you have any questions, feel free to contact our support team for assistance.

Are the prices negotiable?

Our prices are already highly competitive, but feel free to subscribe to our newsletter for updates on discounts and special offers.

How long does delivery take?

Delivery times vary depending on your location. Generally, it takes 5-10 business days for international orders. You’ll receive a tracking number to monitor your shipment.

What payment methods do you accept?

We accept a variety of payment options, including credit/debit cards, PayPal, and other secure payment gateways.

Do you offer limited edition boots?

Yes, PCBoots specializes in sourcing limited edition and discontinued football boots for collectors and players alike.

How can I contact customer support?

You can reach our customer support team via email or through the Contact Us page. We’re here to help with any questions or concerns.

Delivery Collection

1. What delivery options do you offer?

We provide standard and express delivery options. The choice will be available at checkout based on your location.

2. How long does delivery take?

Standard delivery typically takes 5-7 business days, while express delivery takes 2-4 business days, depending on your location.

3. Do you offer international delivery?

Yes, we ship worldwide. Delivery times and costs may vary depending on the destination.

4. Can I track my order?

Yes, once your order is shipped, we’ll send you a tracking number via email to monitor your package in real-time.

5. How much does delivery cost?

Delivery costs depend on your location and the shipping option you select. You can view the exact cost during checkout.

6. What happens if I’m not home during delivery?

If you’re unavailable, the courier will either leave a delivery slip for rescheduling or deliver the package to a nearby collection point.

7. Do you deliver to PO Boxes or APO/FPO addresses?

We do not deliver to PO Boxes or APO/FPO addresses at this time. Please provide a residential or business address.

8. What should I do if my delivery is delayed?

If your delivery is delayed, please contact our customer support team with your order details, and we’ll assist you promptly.

Order and Payments

How can I place an order on PCBoots?

Simply browse our website, select the football boots you want, choose your size, add them to your cart, and proceed to checkout.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment methods.

Is it safe to make payments on your website?

Yes, we use industry-standard SSL encryption to ensure all transactions are secure and your payment information is protected.

Can I cancel or modify my order after placing it?

If your order hasn’t been shipped yet, you can request a cancellation or modification by contacting our customer support team.

How will I know if my order is confirmed?

Once your order is placed, you’ll receive a confirmation email with your order details. Please check your inbox and spam folder.

Return and Funds

1. What is your return policy?

We accept returns within 14 days of delivery, provided the football boots are unworn, in their original condition, and include all packaging.

2. How can I request a return?

To initiate a return, please contact our customer support team with your order details. We will guide you through the process.

3. Who covers the cost of return shipping?

Return shipping costs are the responsibility of the customer unless the product was defective or the wrong item was sent.

4. Can I exchange my item for a different size or model?

Yes, exchanges are possible based on stock availability. Contact us for assistance with exchanging your order.

5. How long does it take to process a return?

Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund or exchange.